Got Any Questions?
Our store
522 Monroe Ave,
Rochester, NY 14607
Mon - Fri, 10am - 9pm
Saturday, 11am - 9pm
Sunday, 11am - 5pm
FAQs
How long will shipping take?
For the items you ordered, we ship the package within 10 to 12 working days either without modification or with minor customization. Please be advised that if an order requires significant customization, it may take a few more business days to complete & shipped from UAE.
We ask customers to provide accurate addresses and other particular details to make the shipment more convenient.
To enjoy the reliable shipping process, we use premium services such as DHL, FedEx & last but not least USPS. Our services are limited in the sanctions countries due to the law of UAE. But as soon as possible we will come across to this issue too.
How do I know if my order is confirmed?
Once your order is successfully placed, you will receive a confirmation email from us at the email address you provided during checkout. This email will include your order details, order number, and payment confirmation.
Can I change my shipping address after my order is placed?
Yes, you can change your shipping address within 3-4 days of placing your order. To request an address update, please contact our support team as soon as possible with your order number and the correct address. Once your order has been processed or shipped, we won’t be able to make any changes. We recommend reaching out at the earliest to ensure a smooth update!"